38 lines
1.1 KiB
Markdown
38 lines
1.1 KiB
Markdown
### Which version of the Ably SDK are you using?
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E.g. `1.0.11`
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### On which platform does the issue happen?
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E.g. `iOS11`
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### Are you using Carthage?
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If yes, specify the version (`carthage version`)
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### Are you using Cocoapods?
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If yes, specify the version (`pod --version`)
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### Which version of Xcode are you using?
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(`xcodebuild -version`)
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### What did you do?
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Describe the problem.
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```
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Add a short snippet of code to show the problem
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```
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### What did you expect to happen?
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Describe the expected outcome.
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### What happened instead?
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Describe what happened instead.
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```
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Add relevant console logs.
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```
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**Tip:** set the log level to debug. E.g. `realtime.logger.logLevel = .debug` and take a look at our [troubleshooting guide](https://support.ably.io/solution/articles/3000063743-guide-information-we-need-to-help-you-diagnose-problems)
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### Link to sample project
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Feel free to link to a sample project that showcases the issue.
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P.S. If you are an [Ably Enterprise customer](https://www.ably.io/pricing/enterprise), please [get in touch](https://www.ably.io/contact) with a link to this issue to get prioritized support.
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